Primary Purpose: In a support role to district police officers, provide safety and security services for faculty, staff, students, and visitors to Santa Fe ISD.

Qualifications:        

Education/Certification:

1. High School diploma or GED
2. Applicants must be a US citizen
3. Valid Texas Driver’s license
4. No family violence convictions
5. No class A misdemeanor or felony convictions
6. No class B misdemeanor conviction within the last ten (10) years
7. Not ever been on court-order community supervision or probation for any criminal offense above the grade of a Class B misdemeanor.
8. Not been on court-order community supervision or probation for a Class B within the last ten (10) years from the date of the court order.
9. The selected applicant will be required to pass a drug screening test, medical examination, psychological and emotional examination along with a criminal background.

Special Knowledge/Skills:

1. Knowledge of Microsoft Office (word, PowerPoint, Excel, Outlook), spreadsheets and websites.
2. Good interpersonal skills
3. Ability to clearly read, write, speak, and annunciate the English Language
4. At least 1 year of security, law enforcement, or corrections experience

Major Responsibilities and Duties:

1. Promote lawful behavior and protect the welfare of students, faculty, and staff as a uniformed presence on campus.
2. Perform metal detector screening process.
3. Remains alert for the presence of unauthorized persons, approach suspicious person and/or notifies police as appropriate, may confront and/or detain violators, as required of until police arrives.
4. Perform video surveillance to monitor behavior, secure buildings, and property, investigate disturbances, maintain order during events, and enforce regulations.

Assist the professional staff, police, and emergency personnel in handling emergencies or disruptive situations.

5. Reports suspicious behavior, security breaches, facility and safety hazards, emergency situations, and unlawful activities to the police dispatcher and district police officers.
6. Provides traffic direction and control and foot and vehicle patrons as assigned.
7. Maintain radio communication with department personnel.
8. Write and submit incident reports as appropriate.
9. Must continually demonstrate a high level of mental stability and professionalism.
10. Deals with sensitive information in a discreet and professional manner by maintaining confidentiality                                   
11. Assist with the Campus Safety & Security Audit Process.
12. Perform other duties as assigned by the Chief of Police or his designee.

OTHER  

13. Exemplify high standards of ethical conduct.
14. Display tolerance necessary for accepting supervision for and criticism of job performance.
15. Maintain a positive customer service attitude, at all times with the community, co-workers and supervisors.
16. Work in harmony with supervisory, faculty, and peer personnel.
17. Use professional information discreetly and judiciously.
18. Support and follow administrative and Board policy.
19. Represent the school system to the community in a positive, professional way.
20. Perform other duties as assigned.

Working Conditions:

Mental Demands:

1. Safety and security- Adheres to and enforces safety and security procedures. Determines appropriate action beyond guidelines. Reports potentially unsafe conditions. Use equipment and materials properly.
2. Attendance/Punctuality-Regular and consistent attendance is a condition of employment, able and willing to attend mandatory training and meetings after normal work hours; Maintains regular and predictable attendance, Arrives at meetings and appointments on time.
3. Maintain control under stress while working with frequent high intensity situations.
4. Problems solving-Identities and resolves problems in a timely manner. Gathers and analyzes information skillfully and makes decisions based on research experience and within the scope of their responsibility, follows chain of command. Develops alternative solutions. Able and willing to comply with all rules, policies, regulations, and procedures whether in agreement or not. Follows chain-of-command and contact appropriate supervisor as directed.
5. Technical Skills-Records names and numbers rapidly and accurately and to quickly recall details and essential information. Able to use reference materials (books, charts, maps, manuals, etc.) effectively and disseminate that information.
6. Customer Service- Manages difficult or emotional caller situations. Responds promptly to caller’s needs. Solicit customers feedback to improve service. Responds to requests for service and assistance. Meets commitments. Remains calm, showing empathy, conveying reassurance, and instilling confidence on the caller that the dispatcher; s demeanor will result in proper response to their needs.
7. Interpersonal Skills-Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Treats people with respect even when under pressure, inspires trust by keeping commitments, maintaining confidentiality, and supporting everyone’s efforts to succeed. Able to accept criticism objectively and in a constructive way. Maintain emotional control and objectively and in a constructive way. Maintain emotional control and objectivity while directly involved in high stress situations. Keeps emotions under control. Remains open to other’s ideas and tries new things. Uses work time in an efficient and productive manner. Shares experience with others. Maintain confidentiality in all manners relating to information obtained during employment. Ability to accept critique.
8. Communications oral/written Ability to provide positive representation of the Santa Fe ISD Police Department via personal, telephone, and written means. Speaks English clearly, rapidly, and concisely in a well-modulated voice, and to use good diction. Process good listening comprehension skills. Hear and clearly understand English over telephone and radio transmission. Responds well to questions. Possess the ability to consistently think clearly, act quickly, and calmly in a wide variety of situations. Writes clearly and informatively. Edits work for spelling and grammar. Ability to understand and follow complex oral and written instructions. Able to read and interpret complex oral and written instructions. Able to read and interpret complex oral and written instructions. Ability to read and interpret complex oral and written instructions. Ability to perform several tasks simultaneously. Work as a “team-member” and establish good working relationships.
9. Teamwork-Balances team and individual responsibilities. Exhibits objectivity and openness to other’s views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interest. Able to build morale and group commitments to goals and objectives. Supports everyone’s efforts to succeed.
10. Quality Management-Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness.
11. Ethics-Treats people with respect, even when under pressure. Keeps commitments, inspires the trust of others. Works with integrity and ethically. Upholds organizations values.
12. Organizational Support- Follows policies and procedures. Support organization’s goals and values. Comply with all lawful rules, policies, regulations, and procedures whether in agreement or not.
13. Judgment- Able to define problems, collect data, establish facts, and draw valid conclusions. Deal with abstract situations and apply common sense solutions. Displays willingness to make decisions. Exhibits sound and accurate judgement. Supports and explains reasoning for decisions. Exercise good judgement and make sound decisions when dealing with workplace conflict.
14. Professionlism- Approaches other in a tactful manner, reacts well under pressure. Treats other with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through in commitments. Maintain the department’s high standards for professionalism even in the absence of reciprocal professionalism.
15. Quality- Demonstrates accuracy and thorough quality of work. Looks for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.
16. Quantity- Meets productivity standards. Completes work in a timely manner. Strives to increase productivity. Works quickly.
17. Adaptability- Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fill the situation. Able to deal with frequent change, delays, or unexpected events.
18. Dependability- Follows management’s direction and takes responsibility for own actions and completes tasks in a timely manner. Takes responsibility for own actions. Keeps commitments.

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Physical Demands/Environmental Factors:

Maintain emotional control under stress, Continuous walking and standing. Exposure to vehicle exhaust. Work outside and is exposed to extreme temperatures and inclement weather. May be subject to extreme physical acts of others (i.e. restraining students involved in altercations).

Ability to wear and carry job specific equipment to include Security uniforms, equipment belt, handcuffs, flashlight, and two-way police radio.

The employee must reach with hands and arms and talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Individuals must be free from physical impairments that with or without reasonable accommodation would interrupt continuous performance of a shift lasting from a minimum of eight hours.

Work is performed in a confined environment under high stress and plays a critical role in Public Safety delivery. Must gather information from individuals who may be excited, abusive, and foul mouthed, incoherent, intoxicated or hysterical.